switched-on group provides an end-to-end outsourced telesales solution.
Our team of 30 professional telesales communicators understand the products they’re representing and the people they’re selling to. We strike the balance between sales and customer service techniques while upholding the reputation of brands we represent.
Our state-of-the-art telesales centre operates 7 days a week and, like all switched-on services, is backed by our sophisticated Proprietary software technology:
Data cleaning and management
Real time “Do not call” list integration
Integrated digital voice recording for sales verification
Email marketing with response tracking
Online real time reporting of campaigns
Lead and sales delivery systems
Custom data integration with client systems
switched on group is the only telesales call centre with people, technology and creative services under one roof to give your business a serious return on investment.
According to Troy Latter, Manager, Market Strategy and Acquisition at ActewAGL and TransACT:
“switched on knowledge is unique in that they combine a performance based staff culture, sophisticated electronic marketing, commercial grade software solutions and apply a disciplined process to ensure the whole sales engine runs smoothly.
Sure, there are heaps of local and overseas call centers offering aggressive phone sales services. However, we fear their approach would misrepresent our company and that in the regulated environment we operate within, they would generate unnecessary complaints.
The people, training, processes and systems that switched-on engineered reduced our average sales rejection rate from double figures down to under 1%. Less rejections mean more profits, happier customers and significantly reduced administration costs.”
In 6 months switched-on telesales division generated over 7000 new customers for ActewAGL and TransACT.
If you're looking for a total outsourced partner for your customer services, lead generation or sales, call Nicole Godfrey 03 9861 3000 or click here.
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