switched-on group is the only company in Australia that offers an electronic Prospect Experience Scorecard - a competitive benchmarking service that runs the slide rule over you and your competitors - auditing the prospect experience at all electronic contact points: call, web and email.

We simulate several prospects travelling through a company's sales pipeline, analysing the coordination between each contact point to determine the consistency and seamlessness of the prospect journey.

The results are calculated via our unique Prospect Experience Scorecard software, which graphically presents your company's position, benchmarked against your competitors to highlight areas for improvement or opportunity.

The findings generated for clients of our Scorecard service have, without fail, resulted in the implementation of major changes to the way they interface with new prospects.

The intelligence that Scorecard provides represents a huge opportunity for companies that appreciate the value of winning a prospect over from the first contact.

For a confidential view of our service, please call Nicole Godfrey on 03 9861 3000 or click here.

A proven survey formula with tangible outcomes Scorecard research questions are designed to highlight obvious inadequacies with obvious solutions with little subjectivity. If, for example, your sales reps don't call back with the response time advertised on your website, the fault points to a blindingly obvious recommendation. There are 34 other key performance indicators highlighting the current prospect experience.

Our proven research team Our research team consist of highly experienced, broad knowledge analysts. They are hardened electronic mystery shoppers who confidently carry out a range of prospect scenarios, from complex scientific products to straight forward consumer products.