Calling is only part of our call centre's success.
switched on group is the only company in Australia that has integrated all three capabilities vital to making your call centre communication campaign a success:
1. First class facilities and people
2. Integrated creative eMarketing and mail communication tools
3. Innovative technology precisely tailored to your requirements
We understand that the call centre is one part of the customer interface experience, so when we design a call centre campaign, it's a holistic approach incorporating solutions that attract prospects to the call event, guiding them all the way through to purchasing your product or service.
There are three integrated elements that deliver successful results for our clients:
We employ and keep the best people:
Real sales people who understand one-to-one direct selling and manage the call centre team
Industry expert communicators in IT&T, financial services, utilities, property, transport.
We provide our staff with a great working environment, not a basement - translation; better results.
We design all the communication tools you need:
Our in-house creative team designs all the elements necessary to developing leads or selling products. Including script development, emails, websites and direct mail.
We integrate these additional communication mediums seamlessly with the call centre function, so communicators have access to the appropriate tool to achieve a positive outcome for every campaign.
Comprehensive and flexible direct sales and marketing technology:
We offer our own fully customisable commercial grade call centre solution as part of the service - Runway.
Sales/Lead delivery system with Outlook integration for your sales reps appointments.
Real time access to results via our Runway online campaign management.
Integrated electronic call recording.
If you're looking for a total outsourced partner for your customer services, lead generation or sales, call Nicole Godfrey 03 9861 3000 or click here.
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