Dennis Family Homes
The switched-on group call centre ensures professional and consistent service via 1800 Dennis - from prospect calls 7-days a week to outbound calls following up website enquiries. Using our Runway software, we guarantee consistent data capture and ensure sales leads are trafficked to the right sales reps - often within minutes.
Adelaide Women�s and Children�s Hospital Foundation
switched-on group permanently manages the inbound calls for the Adelaide Women�s and Children�s Hospital Foundation. This includes call spikes as a result of favorable press or campaigns, with up to 10 people answering calls simultaneously. The call centre is supported by our Runway lead management system enabling comprehensive donor profiling and credit card processing.
Cool NRG and Queensland Government
At the end of 08, switched-on group managed inbound calls for the Cool NRG and Queensland government 6-week �Big Light Switch� campaign to give away 1 million light bulbs to Queensland households.
The offer was advertised in the Courier Mail and various media as a coupon to be redeemed at local newsagents. switched-on group managed the inbound inquiries from 7am � 10pm, 7-days a week for the duration of the offer. Our communicators managed a wide range of issues such as directing people to the nearest newsagent, installation instruction, faults and a competition component.